Resident Charter at Generals Meadow

We will use the best endeavors to ensure that each person in our care is entitled to:

• Receive care based on individual needs and informed choice with  account being taken of physical, mental, social, cultural and spiritual  well-being from appropriately skilled staff.
• Be treated with dignity, respect, compassion and kindness  irrespective of gender color, creed, culture, health status or any  other factors which can result in wrongful discrimination. Be cared for in a clean and safe environment, which meets individual needs for privacy and comfort.
• Be addressed as desired.
• Receive visitors at any reasonable time.
• Be informed on arrangements for and any changes proposed in care  provision, daily living or accommodation; to have access to their  personal records; to expect details of their condition to be  confidential, and to choose whom else knows about their condition.
• Feel part of the community and to have opportunities to take part in recreational and leisure activities
• Continue to live with as much independence as possible  commensurate with their safety and that of others, so that everyday life is not eclipsed by the need for care.
• Have good relationships with staff and friends of Generals Meadow.
• Choose a doctor, dentist, optician and chiropodist.
• Have the support of an independent advocate of his or her own choice if so desired.
• Manage their own financial and personal affairs whenever possible.
• Have access to a telephone if they do not require there own private line in their room.
• Choose to move to another home.
• Bring personal belongings into the home within the requirements of Health, Safety and Fire Regulations.
• Have access to a formal complaints procedure.